Crumpled Notebook

So, would you like an update to my internet saga? Well, you’re getting one anyway. If I have to deal with you, you all, my 3 readers, must endure it too. To recap, at the end of the day on Tuesday, I had made an appointment with Comcast between 4pm–6pm for yesterday. First let me state, I obviously have internet access, I’m blogging this. But this is work internet, which means locked down to no end and that means, no youtube, no flickr, nothing rube, obscene or heaven forbid, I try to visit and advocacy group!

So, of course, Comcast never showed up yesterday. In fact, at 6:30 they called me. Someone from the billing or “lets track down all of our lost modems” department saying, “we see you disconnected your service and still have one of our modems…can you drop it off at the office?” What?! I believe at this point that Comcast employees have no communication with each other. Shouldn’t there be something in her notes that I’m trying to reconnected/transfer my service since I moved 44 DAYS AGO! I politely tell her this and basically to buzz off and “oh yeah, you all never showed up today.” She quickly got off the phone. I should mention on a side note that that call came in my middle of prayer meeting and I still answered it because I was hoping they were calling to say, we’re on our way. After the phone call, I was asked if it was God on the phone. Wasn’t really the best question to ask me at the moment, but we all decided that Comcast was about the farthest thing away from God.

So, I get back on the phone with Comcast to find out where the techs were. The girls gets on the phone, puts me on hold for like 5 minutes or so, and comes back and says something I didn’t understand and then “oh wait, that was a year ago.” Huh, I didn’t have Comcast this time last year? Oh well, I ignore it as I’m quickly put on hold again for another 3-4 minutes. She comes back and says, “oh, well, I see that you called and made the appointment, but the guy you talked to FORGOT to place the service call so they didn’t know they were supposed to be there.”

At this point, I should talk to a supervisor. However, since i’m basically out of the office all day Friday and Monday, I give them one last shot at doing the work. Today, they’ll be here between 3pm–5pm (right). It will supposedly take 2 people, 3 hours to do the work. They are still calling it a commercial job, saying it’s through a school, and I polite inform them each time that there is no wiring through the school required, the wires are all on the outside and the holes are already there. I just need the jacks and maybe some wiring for one room. The man who did the site survey knew exactly how to do it, however, I can’t for the life of my figure out why that information didn’t make it to the technicians actually doing the job. I could do it myself with the cables and right tools (and a big ladder), but you know what, I shouldn’t have to. It’s not my job to know how to install cable. It is on the other hand their job.

Tags: cable, comcast, customer-service, internet, sucks